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Return Policy

Please read Esthetic Underground, Inc./Biba West Hollywood return policy carefully before purchasing or returning purchased product. Our online boutique store caters to a specific niche of skin care enthusiasts, who seek personalized high quality skin care product recommendation.  In the effort to provide you with the best shopping experience, please carefully read our return policy below.

 

  • Manufacturer’s policies for the goods Esthetic Underground, Inc./Biba West Hollywood distributes vary greatly.  If the company who represents the product that you are purchasing does not accept returns, Esthetic Underground, Inc./Biba West Hollywood will not accept the return.
  • All returns are to be individually reviewed, and upon approval, products must be returned within 14 days of the delivery date.
  • Customers are responsible for shipping and handling fees on all returns and/or exchange of goods, with the exception of damaged shipped items or order processing error.
  • To be eligible for an exchange or refund, products must be returned unopened, unused and in re-sellable condition.
  • At this time, Esthetic Underground, Inc./Biba West Hollywood does not offer store credit.
  • All returns are subject to a 20% restocking fee. Esthetic Underground, Inc./Biba West Hollywood will not issue exchange or refund until the product is received and verified that it is unopened, unused and in re-sellable condition.
  • Products cannot be returned or exchanged due to Allergic Reaction. We sympathize with the occurrence of a true allergy and advise that the customer contacts Medical professional for thorough allergy testing to prevent future instances.
  • All sales are final, unless authorized by Esthetic Underground, Inc./Biba West Hollywood for an exchange or return.

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